Telecoms regulator Ofcom will introduce new rules to prevent consumers being harassed by silent calls, but the crackdown won't start for another four months.
Beleaguered government department HM Revenue & Customs (HMRC) is facing fresh anger as its helpline for tax credits renewals is jammed, with some benefit recipients unable to get through for two weeks.
Over a quarter of a million people may not have access to cheap phone and broadband for the foreseeable future, despite attempts by the communications regulator to help cut prices.