RBS

MoneySavingExpert.com is urging consumers to protect themselves from bank fees, following news that customers who replenish their accounts on the same day a direct debit or other payment is due should be spared some charges.

Bank customers who replenish their accounts on the same day a direct debit or other payment is due should be spared some charges, after an agreement was reached between the regulator and major banks.

A Government scheme to boost lending to home owners and businesses has resulted in less money being lent.

Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.

NatWest and Royal Bank of Scotland have reduced the buffer from which they start charging customers £6 per month for dipping into an authorised overdraft, from £100 to £10.

Santander has earned the unwanted crown of being the most complained-about banking firm per customer, figures from the Financial Conduct Authority (FCA) show.

Holidaymakers using a NatWest or Royal Bank of Scotland debit card will pay lower fees overseas from June – but the cards should still be avoided.

Update, 28 March, 12.30pm: The RBS Group says all of its mobile banking apps are now up and running as normal.

Millions of NatWest and Royal Bank of Scotland customers will be able to send payments to anyone with a Visa card by using their mobile phones.