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My Sky TV customer service horror show

I’m going to tell you about the worst customer service experience I’ve ever encountered, with huge errors and then an inability – and in some cases unwillingness – to fix the cock-up. Step forward, Sky. I’ve written previously about appalling service from Sky, but here’s a horror show with my Sky Q TV service on another level....

Guy Anker

9 January 2017

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What’s your worst customer service cock-up? Can you beat Sky’s lack of common sense and communication?

‘Welcome to fluid viewing’ boasts Sky in its advert for its new Sky Q service. Well, it would help if it worked. I want to tell you about Sky’s double failure to install Sky Q properly in two flats in my block. It’s a way of shining a light when installation departments and call centres employ robotic...

Guy Anker

23 September 2016

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