Emily White

Senior News & Investigations Reporter

Emily has over six years of experience in journalism, starting her career as a local news reporter in 2018 before joining MSE in May 2021. She has tackled a range of critical topics at MSE, including consumer rights, energy, debt, and financial regulation.

Some of Emily's biggest stories include Ryanair's barring of customers who received Covid refunds, the shutdown of tax rebate firm Tax Credits Ltd for forgery, and discrepancies in the Warm Home Discount scheme. These stories have been covered by some of the UK's biggest newspaper outlets, including the Daily Mirror, the Daily Express, The Sun and The Guardian.

Emily has earned several award wins and nominations, including winning the Rising Star of the Year Award at the Headline Money Awards in 2023 and being shortlisted for the Wincott Foundation's Personal Finance Journalist of the Year Award alongside MSE founder Martin Lewis. In 2022, she also won an MHP's 30Under30 Young Journalist Award in the Personal Finance category.

Outside of journalism, Emily is passionate about writing plays and short fiction, and enjoys hiking, running, and reading.

Latest from Emily White

Santander is to shorten its opening hours on both weekdays and weekends at hundreds of branches across the UK for those who walk-in without a pre-booked appointment.

20 April 2022

British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.

20 April 2022

Former customers of the now defunct travel firm Thomas Cook have been urged to submit refund claims for holidays they lost out on when the company went under in 2019. The Government's Official Receiver - which is administering the winding down of Thomas Cook - set-up a claims portal in November 2021, but it says thousands of eligible holidaymakers still need to submit refund requests.

18 April 2022

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Teletext Holidays and sister-company Alpharooms are on the brink of collapse, MoneySavingExpert can reveal. Here is all you need to know if you have made a booking with the travel companies.

18 April 2022

Vodafone's Voxi brand has expanded who is eligible for its discounted mobile tariff to include those claiming disability living allowance (DLA) and personal independent payments (PIP). It means they can now get unlimited data, calls and texts for £10 a month. However, if you don't use a lot of data there are cheaper Sim deals on offer, so make sure you do your research first.

12 April 2022

Sky and Now launch cheaper broadband for households on benefits

Sky and its streaming service Now have launched discounted broadband for households on low incomes. However, the packages are only available to existing Sky and Now broadband customers and they aren't the cheapest social tariffs available – so do your research first.

11 April 2022

Millions of households on low incomes are missing out on average savings of almost £150 a year on their broadband bills, according to Ofcom. The industry regulator has called on providers to better advertise discounted deals for those on benefits - see a full list of available tariffs below.

11 April 2022

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British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits.

6 April 2022

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Customers of British Gas, E.on, EDF, Shell and Octopus have been unable to submit meter readings as people rush to do so before the Friday 1 April price hike. But if you can't do so, DON'T panic – just make sure you take a picture of your reading and submit it as soon as you can.

30 March 2022

Some elderly and vulnerable shoppers feel they are being "unfairly discriminated against" as supermarkets restrict savings to their apps, meaning those without a smartphone are unable to take advantage of deals and discounts.

30 March 2022

The Bank of England has increased base rates to 0.75% from 0.5% after the Monetary Policy Committee (MPC) voted in favour of a rise. The base rate is used by the central bank to charge other banks and lenders when they borrow money – and influences what borrowers pay and savers earn.

29 March 2022

Huge energy price hikes on 1 April – so is now time to fix?

Millions of letters from energy firms are dropping on to doormats with the dire news that most people's gas and electricity prices are rising by 54% on Friday 1 April. This is sadly exacerbated by the tragic situation in Ukraine, and the impact of sanctions on Russian gas suppliers. Here, MoneySavingExpert.com founder Martin Lewis provides his latest must-know energy bills crisis briefing in a video (with transcript).

28 March 2022

On Friday 1 April, the harsh reality of the huge energy price hikes will be felt by millions of people. As we've been warning for months, the energy price cap will rise by an average 54%, and the vast majority of people will see their bills soar. Here, MoneySavingExpert.com founder Martin Lewis provides his latest energy briefing for those that pay by direct debit in a video (with transcript).

28 March 2022

Chancellor Rishi Sunak has announced sweeping changes to national insurance contributions (NICs) that will see a typical employee saving over £330 a year from 6 July 2022. The change comes as part of today's Spring Statement, with other key announcements, which we will round up below, including the basic rate of tax being cut by 1 percentage point from April 2024 and fuel duty rates being cut by 5p/litre.

23 March 2022

Millions more Vodafone customers on a mobile, tablet, smartwatch or broadband contract will see their bills rise by 8.2% from 1 April. Here's all you need to know about who is affected and what's happening.

23 March 2022

As April's energy price cap increase looms, many people have contacted us shocked that their monthly energy bills have increased way above the average 54% price cap rise. In the video below (with transcript) MoneySavingExpert.com founder Martin Lewis explains why this might be the case and suggests what you can do about it if you think the rise is unfair.

22 March 2022