MoneySavingExpert.com homepage
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
MoneySavingExpert.com homepage
Search bar closed.
Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

jo_swinson
Consumers rights are changing from 1 October when the new Consumer Rights Act, which has been given Royal Assent by the Queen today, comes into force.
26 March 2015
91517261
Co-op Energy has received a backlash from unhappy customers, after an upgrade to its online customer service and billing system has left some unable to login to their account and others experiencing delays switching.
25 March 2015
78394919
Hutchison Whampoa – owner of mobile phone network Three – has agreed a deal to buy rival mobile provider O2, subject to approval. But there's no change for customers for now.
25 March 2015
airplaneonthetarmac
Aer Lingus, Jet2 and Wizz Air face legal action after the UK's aviation regulator found the latter two airlines are wrongly rejecting flight delay compensation claims, while Aer Lingus is failing to provide passengers with information on their rights.
23 March 2015
eestream
EE customers will be able to stream £1 blockbusters every week from 30 March, in a deal that replaces the provider's popular 2for1 'Orange Wednesday' cinema tickets offer.
18 March 2015
20poundnotes
The majority of people will get a small tax cut over the next few years, under changes to the personal allowance announced by Chancellor George Osborne today. Meanwhile, you'll need to earn more to pay the higher rate tax.
18 March 2015
79166659
The amount savers can put into a pension over their lifetime will fall in April 2016 from £1.25 million to £1 million, Chancellor George Osborne has announced today.
18 March 2015
amazonlogo
MoneySavingExpert.com has been inundated with success stories from shoppers who've claimed a refund for unused and unwanted Amazon Prime membership after following our step-by-step help.
10 March 2015
paydayloan
Payday lenders are "failing customers in arrears" and using "unacceptable practices", a review of the market by the regulator has found. 
10 March 2015
insulation_install
An additional £70 million will be made available to households under the Green Deal Home Improvement Fund (GHIF), Energy and Climate Change Secretary Ed Davey has announced today at an event at MoneySavingExpert.com.
4 March 2015
airplaneundercarriage
Airlines may find it harder to wriggle out of paying compensation for technical faults, following a ruling made on a test case at Liverpool County Court today.
26 February 2015
20poundnotes
More than 90% of First Direct's current account customers rate its service as 'great', so it's little wonder it has yet again secured the top spot in our biannual banking poll.
25 February 2015
airportinfoboard
Airlines may no longer be able to wriggle out of paying compensation for technical faults if a test case due to be heard at Liverpool County Court today goes against them.
25 February 2015
complaining_man
Lloyds Bank is the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman Service show.
24 February 2015
airportinfoboard
Passengers with complaints about flight delays and cancellations may be able to take them to an ombudsman-style scheme with binding powers from next year, under new plans revealed by the UK's aviation regulator.
23 February 2015