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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

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Many pensioners are missing out on a higher retirement income as annuity providers aren't doing enough to encourage customers to check if they can get a better deal elsewhere, the Financial Conduct Authority (FCA) has said today.
11 December 2014
petrol_station
Update: 11 December 2014: Sainsbury's has announced that it has today cut the price of unleaded by 1p/litre across its 298 forecourts.
10 December 2014
trainstation
Hard-pressed rail commuters in England, Wales and Scotland face average price increases of 2.2% from 2 January 2015, it's been revealed today.
5 December 2014
20poundnotes
The majority of workers will pay less in tax from April next year, after Chancellor George Osborne has today announced that the amount people can earn tax free will rise.
3 December 2014
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MoneySavingExpert.com creator Martin Lewis gives his instant reaction on today's Autumn Statement.
3 December 2014
airport_departures
The price of tickets for children under 12 will fall for flights from 1 May next year, after the Government said it would scrap Air Passenger Duty for this group.
3 December 2014
money
Current account customers could switch bank in just five working days after the Chancellor of the Exchequer today called for a review of the switching period.
3 December 2014
petrol_pump
Motorists filling up at Asda, Morrisons, Sainsbury's and Tesco are set to benefit as the supermarkets are cutting petrol and diesel prices by up to 2p/litre.
28 November 2014
power_station
Two power generation firms are to pay penalties totalling £39 million, which includes redress to be paid out to consumers, following their failure to deliver energy saving measures to low-income households.
28 November 2014
plug
The average annual dual fuel energy bill for the next 12 months is expected to be £1,326, according to Ofgem's latest supply market indicator published today.
27 November 2014
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Royal Bank of Scotland (RBS) is to pay fines totalling £56 million following an IT meltdown in 2012 which locked millions of customers out of their accounts.
20 November 2014
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Bills for Virgin Media customers are to increase by an average of 5.9% from 1 February 2015, but those affected can leave penalty free if they aren't happy with their new costs.
19 November 2014
paydayloan
Of the 45,000 customers who received fake lawyer letters from payday lender Wonga, 18,000 have yet to receive compensation offers from the firm.
18 November 2014
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Several financial firms have agreed to improve the way they deal with customer complaints and it's hoped others will follow suit, following a review by the Financial Conduct Authority (FCA).
17 November 2014
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Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set to fix the firm's customer services problems, it's been announced today.
14 November 2014