Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

Waitrose will shortly scrap an offer that allows members of its loyalty card scheme to get a totally free coffee or tea if they sit in its cafes – even if they buy nothing else.

29 January 2015

Ovo Energy has today announced it's cutting gas prices by 10.4%, which is more than double the recent price cuts revealed by the big six energy providers. But households can still save more by switching.

28 January 2015

People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman.

28 January 2015

SSE has today become the fifth of the big six energy providers to announce a gas price cut this year, but the 4.1% drop won't take effect until 30 April.

26 January 2015

Npower has today become the fourth energy provider to announce price cuts this year, but the drop doesn't take effect until 16 February and the 5.1% reduction only applies to gas.

23 January 2015

Banks may have to make it easier to compare and switch cash savings accounts if plans announced by the City regulator today are put in place.

20 January 2015

British Gas has become the second Big Six energy provider to announce price cuts this year, but the drop doesn't take effect until 27 February and the 5% reduction only applies to gas.

19 January 2015

Virgin Media home phone and broadband customers who aren't on the provider's cable network will start to receive letters from this week telling them that unless they object, they'll be transferred to TalkTalk.

7 January 2015

Vulnerable borrowers will be better protected from spiralling costs as new rules to crack down on payday lenders and brokers come into force today.

1 January 2015

Customers of electricity provider iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere, following concerns flagged by both customers and MoneySavingExpert.com.

24 December 2014

Many customers of Erudio – the firm which manages some pre-1998 mortgage style student loans – have been left baffled over the last few days after receiving debt demands with old dates on them.

23 December 2014

More than 4,500 customers of debt management firm Harrington Brooks will be paid redress after the Financial Conduct Authority (FCA) found communications from the firm to creditors on some customers' behalf were delayed.

18 December 2014

Yodel has again been named among the worst delivery firms in the UK, according to MoneySavingExpert.com's latest annual poll of more than 9,000 users. But DX and iPost Parcels pipped it to the wooden spoon.

18 December 2014

Congestion charge payments made by unofficial copycat websites or unauthorised third parties can be refused by Transport for London (TfL) from today.

17 December 2014

Pensioner Bonds will pay market-leading rates of 2.8% on a one-year bond and 4% on a three-year bond from January 2015, the Treasury has revealed today.

12 December 2014

EE mobile and broadband customers will lose the perk of getting 2for1 cinema tickets on Wednesdays from 25 February next year, as the telecoms giant is scrapping the offer.

11 December 2014