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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

houses_row
Current and former Yorkshire Building Society (YBS) mortgage customers may be in line for a refund of arrears fees after the firm has been fined more than £4.1 million for failing to properly deal with customers struggling to repay.
29 October 2014
angry_man
TalkTalk home phone customers will be hit by line rental price hikes along with a number of other price rises from 1 December.
29 October 2014
tescoexterior
Update: 12 December 2014: Tesco has extended its Clubcard Boost, so you now have until 21 December to exchange vouchers for Boost tokens either in store or online.You still have until 24 December to spend vouchers. Tesco has also recently added Baby & Toddler as a new department due to customer demand.
27 October 2014
gashob2
Energy switching sites sometimes hide the cheapest tariffs, but we don't.
20 October 2014
sky
Sky home phone customers will be hit by line rental price hikes along with a number of other price rises from 1 December.
17 October 2014
plug
Electricity customers will get a £12 rebate off their next energy bill as a result of Government moves to lower the cost to consumers of green levies.
16 October 2014
sainsburysstore
Shoppers will earn just half as many points for spending the same amount of cash at Sainsbury's from April next year, it was announced today.
14 October 2014
petrol_filling2
If you normally fill up your car at Asda, Sainsbury's or Tesco, hold off until tomorrow if possible as the supermarkets plan to cut petrol prices by up to 2p/litre.
13 October 2014
tsb_logo
Anyone thinking of getting TSB's current account should do it this weekend if they want to max the amount of interest they can earn by opening four accounts, as this feature will be axed for new customers from Monday.
10 October 2014
morrisons_loyaltycard
Morrisons customers will soon automatically get the price difference back if their grocery shop would have been cheaper at Asda, Sainsbury's or Tesco AND Aldi and Lidl, but only if they register for a loyalty card.
2 October 2014
20poundnotes
Savers will be able to pass on money in their pension pot tax free to their children and grandchildren upon their death, after Chancellor George Osborne announced that he will abolish a 55% penalty tax for some groups.
29 September 2014
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MoneySavingExpert.com creator Martin Lewis, the man credited as the 'big gob in chief' behind bank charges reclaiming, says a new court ruling has a chance of reopening the floodgates.
23 September 2014
airportdelay
Travellers with flight delay and cancellation compensation claims on hold due to court cases should know by early November whether airlines have been successful in challenging the rules.
17 September 2014
dv075050a
A MoneySaver has become what's believed to be the first person to win a bank charges case in court since 2007.
12 September 2014
20poundnotes
Banks and credit card providers are reopening two and a half million old PPI complaints after unfairly rejecting or underpaying victims, the regulator revealed today.
29 August 2014