Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

500,000 TSB customers with its Enhance current account should consider switching now, as the bank is cutting the amount of interest they can earn.

27 August 2014

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

26 August 2014

21 August 2014

EE customers now have to pay for the privilege of getting to the front of the phone queue to speak to customer services, or face a potentially long wait on the line.

15 August 2014

TalkTalk has upped the cost of its value line rental for the second time this year, but existing customers will only be hit by the price rise if they renew their deal.

13 August 2014

Over one-and-a-half million Barclays NISA customers will see their rates drop this autumn as the bank will be moving most of its old NISA customers onto a new deal.

6 August 2014

Many Plusnet customers will be hit with price rises, including line rental increases, from 23 September. If you're affected, you can leave the firm without penalty.

6 August 2014

If you've got a personal loan with HSBC, you may get a refund of your interest after the bank admitted making a mistake on annual statements.

4 August 2014

Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.

1 August 2014

Barclays' payment protection insurance (PPI) bill has climbed to £4.85 billion, after it announced it has set aside a further £900 million to pay for its part in the mis-selling scandal.

30 July 2014

29 July 2014

If you're one of the 58,000 former students who received the wrong correspondence about their loans, look out for packs containing the right paperwork coming in the post.

24 July 2014

If you're affected by a lengthy power cut after next April, you'll get more compensation under a crackdown on the way energy companies deal with electricity failures.

24 July 2014

Payday lenders will face a cap on what they can charge borrowers, under plans revealed by the financial regulator today.

15 July 2014

Over 6,000 borrowers who were lent more than they could afford are to be refunded a combined total of more than £700,000 by payday lender The Money Shop.

14 July 2014

A Government minister has told the Student Loans Company not to use "misleading tactics" to collect debt, after it was revealed the firm sent letters to over 300,000 graduates purporting to be from a debt collection firm.

8 July 2014