Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

7 February 2013

Current account switching will be made easier later this year as banks will have to move all your direct debits and standing orders within a week, Chancellor George Osborne has confirmed.

4 February 2013

Complaints about home phone and broadband provider Primus have escalated over recent weeks, with some users reportedly waiting hours to get hold of the firm's customer service team.

28 January 2013

Households in England and Wales can get energy efficiency work done without having to pay the full cost upfront from today.

28 January 2013

The bank charges reclaiming campaign has saved consumers almost a billion pounds a year in lower fees, the Office of Fair Trading has said.

25 January 2013

Banks are making the current account switching process too difficult, according to the Office of Fair Trading (OFT).

25 January 2013

Banks have been warned by watchdogs they risk mis-selling payment protection insurance (PPI) substitutes unless they follow new guidance.

24 January 2013

Thousands of Lloyds TSB, Halifax and Bank of Scotland customers have been left frustrated after being unable to send or receive Faster Payments. In the worst cases, people have been left without their wages, but the banks say they will refund charges.

22 January 2013

Schools in some of the country's most disadvantaged areas will be given help to teach financial education.

21 January 2013

18 January 2013

Victims of payment protection insurance (PPI) mis-selling were refunded a total of £411 million in November last year, the latest Financial Services Authority (FSA) figures reveal today.

15 January 2013

All 187 Jessops stores will close from the end of business today, the photography chain's administrators have announced.

11 January 2013

The Financial Ombudsman Service is planning to take on 1,000 new staff to deal with the record number of complaints it expects to receive in the next financial year.

10 January 2013

The growing problem of nuisance calls is going to be tackled by Ofcom, the telecoms regulator has announced today.

8 January 2013

Cutting back didn't dent the Christmas spirit, with those who spent less having a better time than those who spent more, according to a MoneySavingExpert.com poll.

7 January 2013

The Co-operative Bank has been fined £113,300 by the Financial Services Authority (FSA) for failing to handle payment protection insurance (PPI) complaints fairly.

4 January 2013