New rules to ensure banks and building societies check customers are eligible to claim on insurance products before selling them as part of packaged current accounts have been proposed.
Lloyds TSB customers due a payment for mis-sold payment protection insurance (PPI) have vented their fury at huge compensation delays, though they may be entitled to extra cash as a result.
Lloyds Banking Group may be the biggest banking organisation in the UK, but its customers are far from ready to laud it as the best when it comes to customer service.