August 2014

Banks and credit card providers are reopening two and a half million old PPI complaints after unfairly rejecting or underpaying victims, the regulator revealed today.

Amazon credit card customers should consider switching to another reward card, as they won't be able to earn loyalty points to spend at the e-tailer after September.

Royal Bank of Scotland and NatWest have today been fined nearly £14.5 million after the Financial Conduct Authority (FCA) found "serious failings" with the mortgage advice given to customers.

500,000 TSB customers with its Enhance current account should consider switching now, as the bank is cutting the amount of interest they can earn.

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

BT has today confirmed it's hiking home phone and broadband prices for millions of customers from December, as first revealed by MoneySavingExpert.com on Thursday.

EDF Energy is to pay £3m to charity helping 'vulnerable customers' after regulator Ofgem found it breached complaint handling rules in 2011.

If you've not enough money in your account and a payment bounces, you may be able to avoid the associated fee as more banks are to adopt a 'retry' scheme from September where they'll attempt to process the transaction again later in the day.

If you're tempted to sign up for a John Lewis loyalty card for the monthly free tea and cake, be aware that the retailer has changed the offer so only some members will get the deal from now onwards. Existing users are also hit by this change.