June
Northern season ticket holders to be given cash compensation - but the amount varies by route
Commuters who have a season ticket for routes through Lancashire, Cumbria and Greater Manchester will get a lump sum
29 June 2018
'I claimed £3k for mis-sold PPI even though it paid out six times while I was sick'
A mortgage holder received a PPI reclaim payout of £3,364 - on a policy he previously claimed more than £12,000 from
29 June 2018
Retirement 'wake-up' packs to be sent to help protect pensions savers
Over 50s are to be sent retirement 'wake-up' packs to give more help and guidance on how to access their pension savings
28 June 2018
SSE pays £665,000 in compensation and goodwill owing to delayed switches
SE has paid £665,000 compensation after taking almost six months to switch some customers on to a new tariff
28 June 2018
Wizz Air cuts cabin baggage allowance
Wizz Air passengers will now have to pay up to £22 extra if they want to take larger hand luggage bags into the cabin.
28 June 2018
75,000+ TSB complaints STILL unresolved - despite many customers waiting more than eight weeks
Tens of thousands of TSB customers are still waiting for their complaints about the bank's IT meltdown to be addressed
28 June 2018
Hotel booking sites hit with enforcement action from competition watchdog
The Competition and Markets Authority has launched enforcement action against a number of hotel booking websites
28 June 2018
Banks' loyal customers are a 'captive audience', regulator warns - if you're unhappy, switch
A review of the banking sector by the financial regulator has warned that established banks have a
27 June 2018
Ticketmaster customers warned their data may have been stolen
Ticketmaster customers' personal and payment information may have been accessed in an online 'security incident'
27 June 2018
Watchdog extends new customer ban on troubled energy supplier Iresa
Small energy supplier Iresa is still banned from taking on new customers after it failed to make enough improvements
27 June 2018
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21 May 2019
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Got a Huawei phone? Your rights as Google prepares to restrict its use of Android
21 May 2019
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights -
Booking a holiday with Thomas Cook, Tui etc? How to make sure you're protected
21 May 2019
Thomas Cook has been telling worried customers that their flights and holidays are safe after it announced a £1.4 billion loss - if you're booking with Thomas Cook, here are some simple steps to boost your protection -
Record numbers switched electricity supplier last month
20 May 2019
A record 668,000 customers switched their electricity supplier last month, new figures reveal -
More banks to let you freeze your card – check if you can
17 May 2019
Nationwide is set to let you freeze your card if you temporarily lose it, joining a dozen major banks which already offer the feature - check here if your bank offers it
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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