The Office of Fair Trading (OFT) has delivered its long-awaited report into the future of bank charges but it's seen as a "flaccid" attempt to help consumers avoid huge fees.
Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.
HSBC bank customers who've had cheques paid into their accounts over the past two weeks could face delays in their cash clearing due to the bad weather.
It’s depressing, disappointing, but not a complete disaster. The Office of Fair Trading's (OFT) decision to drop the bank charges case is a blow, yet there are still other legal avenues.
22 December 2009
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