A number of RBS and NatWest customers have complained of loan payments being taken out twice, leaving their accounts short of cash which may trigger overdraft charges.
Some of Britain's biggest banks are facing a hefty compensation bill today after the City watchdog found "serious failings" in the sale of complex financial products to small businesses.
Lloyds Banking Group (LBG) has performed a massive U-turn and will now reinstate pet insurance for thousands of customers, after originally axing cover.
The Royal Bank of Scotland crisis is now into its ninth day and could last into next week, though the group claims it has solved most of the problems for its 17 million beleaguered customers.
Banking giants have agreed to make it easier for consumers to find out how to reclaim mis-sold payment protection insurance (PPI), following an investigation by MoneySavingExpert.com and Which?.
Lenders paid out £570.5 million compensation in April to victims of payment protection insurance (PPI) mis-selling, the Financial Services Authority (FSA) announced today.
22 June 2012
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