Shoppers now have more protection when buying goods and services and greater rights when things go wrong, as the EU Consumer Rights Directive is now in force.
The Office of Fair Trading (OFT) has today launched its annual doorstep selling campaign, which aims to help elderly or vulnerable consumers know their rights.
Consumers will soon receive protection against "unscrupulous" firms who prey on troubled borrowers by buying their home at knock-down prices and charging them rent to stay.
2 June 2009
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