Electricity

Electricity customers will get a £12 rebate off their next energy bill as a result of Government moves to lower the cost to consumers of green levies.

An extra £100m will be added to the Green Deal Home Improvement Fund to pay for energy saving improvements, the Government announced today, but it is unlikely the cash will be available until November.

More pensioners will be eligible to receive a £140 electricity rebate this winter as part of the Warm Home Discount scheme. But while many will receive the discount automatically, others may need to ask their supplier to get the reduction.

Energy regulator Ofgem is launching an investigation into how energy suppliers communicate with customers in debt, following a spate of misleading letters purporting to be from separate debt collection agencies.

Ovo Energy has topped our poll for customer service for the second time running with more than 80% of its users rating its service as "great". At the other end of the scale, Npower remains last for the third poll running.

Oink has today become the latest provider to join the energy market, but you can get cheaper tariffs elsewhere.

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

Households are being urged to contact their previous gas and electricity supplier to grab a share of £153 million in unclaimed credit via a new website, but MoneySavingExpert.com has been helping users reclaim their money for a long time.

Energy prices are unlikely to rise before the end of the year but there is a threat of increases over the next few years, according to predictions from industry experts.

Energy bills could fall by an average of £12 a year from next April if proposals to cap the amount electricity networks can spend get the go-ahead.