Financial Ombudsman Service

There was a 20% rise in complaints to financial firms in the second half of last year largely driven by a huge spike in payment protection insurance (PPI) compensation claims, official figures reveal.

There is hope for thousands of Halifax and Lloyds TSB customers who fear their cats' and dogs' lives are at risk after the sister banks axed pet insurance, following a landmark judgement.

The Financial Ombudsman Service has moved to tackle the huge delays for consumers who reclaim mis-sold payment protection insurance (PPI) caused by the flood of cases it has to deal with.

Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.

MoneySavingExpert.com today provides evidence Halifax and Lloyds TSB advertised pet insurance policies promising "life-long" cover before axing the products over recent months, meaning they were anything but life-long.

Compensation paid to victims of payment protection insurance mis-selling hit at least £1.9 billion in 2011, new figures show.

Cahoot customers with a 'Flexi loan' could be in line for refunds worth thousands of pounds after their rates were hiked.

Bank customers who were mis-sold paid-for current accounts can reclaim any money they've shelled out, watchdogs say.

A record number of disputes regarding the mis-selling of payment protection insurance (PPI) will need to be resolved over the next year, as banks and insurers have subjected customers to "delays and inconvenience", a finance watchdog warned today.