Financial Ombudsman Service

A new savings account provider offering high interest is NOT protected by any compensation scheme, which means if it went bust savers would be likely to lose their cash.

Payment protection insurance (PPI) is, once again, the most complained-about product so far this financial year, the latest Financial Ombudsman Service figures reveal.

The Royal Bank of Scotland crisis is now into its ninth day and could last into next week, though the group claims it has solved most of the problems for its 17 million beleaguered customers.

Complaints over mis-sold payment protection insurance (PPI) once again dominate claims to the independent arbitrator, the Financial Ombudsman Service.

Lloyds Banking Group (LBG) has caved in to huge public and media pressure by announcing it will offer new policies to its pet insurance customers whose animals have a medical condition, after the bank originally axed cover.

Savers not warned when their rate is due to dive following the end of a fixed term could be due compensation, following a ruling by the independent arbitrator.

One in four consumers doesn't know claims management companies take a huge cut of payment protection insurance (PPI) claims, new figures reveal today.

A group of mortgage holders face an unprecedented rise in home loan costs after Manchester Building Society decided to raise tracker rates for existing borrowers, even if the base rate remains unchanged.