Victims of the payment protection insurance (PPI) mis-selling scandal could potentially have been under-compensated by an estimated £1 billion, a BBC investigation has found.
Consumers will get better protection when buying add-on insurance for items including cars and holidays under a shake-up planned by the Financial Conduct Authority (FCA).
Lloyds Banking Group has set aside another £1.8 billion to deal with claims for mis-sold payment protection insurance (PPI), meaning the bill for its part in the scandal could top £10 billion.
If you're one of the seven million people who bought Card Protection Plan (CPP) card insurance, you can start claiming your money back from mid-February, the Financial Conduct Authority has announced. Watch for a claim form in the post over the next few weeks.
Past and present Direct Line, Churchill or Tesco customers who've cancelled car insurance or breakdown policies could be in line for a refund after a system error was discovered.