Insurance

"Serious problems" with the way some firms handle complaints about mis-sold payment protection insurance have been uncovered by the Financial Conduct Authority.

A refund scheme for up to seven million people who were mis-sold card and identity protection products from insurer CPP has been announced. But it will only go ahead if enough victims vote for it, so we're urging you to say 'yes'.

Millions are set to share up to £1.3 billion in redress after 13 high street banks and credit card firms agreed to offer money back for mis-sold credit card and identity theft protection – but most claims are on hold for now.

Holidaymakers bound for Egypt could miss out on getting a refund if they cancel their trip as rising tensions consume the country.

Lloyds Banking Group is being investigated by the Financial Conduct Authority (FCA) over the way it handles complaints over payment protection insurance mis-selling.

Banking giant Barclays has set aside another £1.35 billion to cover payment protection insurance mis-selling, taking its total PPI bill to £4 billion.

Car insurance costs have dropped by record levels over the past year, while home insurance costs are also down, the AA says.

Insurance firms must undergo a "cultural shift" and be more upfront about costs to restore trust in the industry, a consumer watchdog is urging.

Insurance firm Swinton says it will refund thousands of customers after it was fined £7.38 million for mis-selling monthly add-on insurance policies by the Financial Conduct Authority (FCA).