RBS has launched a 14-point charter in attempt to re-build customer trust. The charter, which includes its Natwest subsidiary, has been devised to boost and restore faith in customer service lost in recent years.
Hundreds of thousands of savers who opened best-buy accounts over the past two years are now earning well below the current top-paying rates, a MoneySavingExpert.com investigation shows.
A loophole to avoid budget airline payment fees could close for tens of thousands as many banks are dumping the Visa Electron plastic, which can be used to bypass charges.
Savers with a fixed-rate cash Isa who don't use their full allowance immediately could lose much of their tax-free entitlement or pay steep penalties to keep it.
If you're one of the hundreds of thousands stranded by the volcanic ash cloud, this is a full Q&A guide on your refund, employment and financial rights.
20 April 2010
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