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Refund

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Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly.
1 July 2020
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Customers of not-for-profit medical insurer WPA will be paid a second rebate worth about 40% of their monthly premiums, after receiving a similar payment back in April.
25 June 2020
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A total of 130,000 Metro Bank customers will receive average payments of about £86, after the bank failed to warn them properly about unarranged overdraft charges.
20 April 2020
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Nationwide customers are to be refunded £900,000 after a review ordered by the competition watchdog found the building society failed to properly warn them they were about to be charged for using an unarranged overdraft.
6 February 2020
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A recall of up to 519,000 Hotpoint and Indesit washing machines has been launched, after they were found to pose a fire safety risk – here are your rights if your machine's affected.
16 January 2020
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Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the 60-day target, the aviation regulator has said.
6 December 2019
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Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday.
5 December 2019
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Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms.
20 November 2019
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More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed.
4 October 2019
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Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees.
8 August 2019

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