EDF, Npower and Scottish Power have refused to state whether they are likely to raise gas and electricity prices this year, following today's decision by Eon to freeze bills for the rest of 2012.
Consumers have been warned the cost of new energy deals is creeping up, after Scottish Power became the second provider in a month to replace its online tariff with a more expensive offer.
The gap between the 'true cost' of energy and what consumers actually pay will swell to nearly £2 billion in 2020 unless there is tougher regulation, a think tank warned today.
The big six energy companies – EDF, Eon, British Gas, Scottish and Southern Energy, Scottish Power and Npower – have agreed to write to customers every year to tell them the firm's best tariffs for them and how to get it, the Government will announce today.
More than half of EDF's customers are unhappy with the service they get when they complain to the energy giant, according to a survey by the industry regulator.
Ovo Energy has bucked the trend of falling gas and electricity prices by announcing up to 90,000 of its customers face a hike in their bills. But will the big six follow, which would hit millions of households?
An energy company whose sales staff made misleading claims to customers has agreed £4.5 million for needy households as part of a settlement with the regulator.
9 March 2012
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