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Thames Water

Thames Water takes payments from customers early in direct debit blunder

Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error".

14 April 2021

Is there a hosepipe ban and can I still water my garden? Here are the rules

Water companies are urging customers to limit how much water they use as fear of another hospepipe ban looms

12 July 2018

Customers ‘badly let down’ by water companies during Beast from the East

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck

19 June 2018

Thames Water to give customers a share of £120 million over leak failures

Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat

7 June 2018

Thousands of homes have been left without water - here are your rights

Thousands of homes in England and Wales are still without water for a fourth day - here's what you need to know

6 March 2018

Average water bill to rise by £9 - see how yours will change

The average water and sewerage bill in England and Wales will rise by £9 in the next year – to £405

1 February 2018

Water bills in England and Wales going up by 2%

Water bills in England and Wales will go up by 2% on average from 1 April, water companies have announced

10 February 2014

Thames Water told it can't hike bills by 8%

Ofwat says Thames Water's 8% one-off increase to households' average bills of £354 can't be justified

8 November 2013

Thames Water customers could face one-off bill hike

Millions of households are facing an extra £29 on their bills, after Thames Water asked Ofwat if it can hike bills

12 August 2013

Household water bills to rise 3.5%

Average household water and sewerage bills in England and Wales will increase by 3.5% over the next year

5 February 2013