Thames Water

Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error", MoneySavingExpert.com can reveal. If you've been hit by bank charges as a result, you can get a refund but you'll need to ask for it – we've full help below.

Millions will be hit by a hosepipe ban next week as water companies across the country urge customers to limit their water use. Here's what you need to know, including how to save water and avoid the £1,000 fine for breaching a ban.

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck earlier this year.

Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat which found the company hasn't done enough to cut the amount of leaks.

Thousands of homes in England and Wales are still without water for a fourth day - if you're affected here's what you need to know.

The average water and sewerage bill in England and Wales is set to rise by £9 to £405 a year.

Water bills in England and Wales will go up by 2% on average from 1 April, water companies have announced.

Thames Water's attempt to hike customers' water bills by an extra £29 next year has been thrown out by the industry regulator.

Millions of households could face a one-off extra charge of £29 on their annual bills after the UK's biggest water company said it had endured a "tough time" financially.

The average household water and sewerage bill in England and Wales will increase by 3.5% over the next year, regulator Ofwat said today.