To fly but NOT to serve. Is British Airways’ new M&S paid-for food service always this shambolic?

I want to like the UK institution that is British Airways but I fear its service is hitting turbulence, begging the question whether it’s worth paying its often higher prices over rivals such as Easyjet.  This is summed up by the seemingly chaotic implementation of its new, chargeable M&S food service on most short-haul flights, which in...

My Sky TV customer service horror show

I’m going to tell you about the worst customer service experience I’ve ever encountered, with huge errors and then an inability – and in some cases unwillingness – to fix the cock-up. Step forward, Sky. I’ve written previously about appalling service from Sky, but here’s a horror show with my Sky Q TV service on another level....

What’s your worst customer service cock-up? Can you beat Sky’s lack of common sense and communication?

‘Welcome to fluid viewing’ boasts Sky in its advert for its new Sky Q service. Well, it would help if it worked. I want to tell you about Sky’s double failure to install Sky Q properly in two flats in my block. It’s a way of shining a light when installation departments and call centres employ robotic...

Thanks, Tesco. Every little does help

We are very quick to jump on bad service, telling everyone from our best mate to the media (which we sometimes write about) of how we’ve been wronged by our bank, supermarket or travel firm. But we’re not always as quick to celebrate good service, but I’m going to try to redress that balance slightly, even though...