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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Virgin Media home phone and broadband customers who aren't on the provider's cable network will start to receive letters from this week telling them that unless they object, they'll be transferred to TalkTalk.
7 January 2015
paydayloan
Vulnerable borrowers will be better protected from spiralling costs as new rules to crack down on payday lenders and brokers come into force today.
1 January 2015
gashob2
Customers of electricity provider iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere, following concerns flagged by both customers and MoneySavingExpert.com.
24 December 2014
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Many customers of Erudio – the firm which manages some pre-1998 mortgage style student loans – have been left baffled over the last few days after receiving debt demands with old dates on them.
23 December 2014
debtsign
More than 4,500 customers of debt management firm Harrington Brooks will be paid redress after the Financial Conduct Authority (FCA) found communications from the firm to creditors on some customers' behalf were delayed.
18 December 2014
parcel_delivery
Yodel has again been named among the worst delivery firms in the UK, according to MoneySavingExpert.com's latest annual poll of more than 9,000 users. But DX and iPost Parcels pipped it to the wooden spoon.
18 December 2014
traffic_cars
Congestion charge payments made by unofficial copycat websites or unauthorised third parties can be refused by Transport for London (TfL) from today.
17 December 2014
oldercouple
Pensioner Bonds will pay market-leading rates of 2.8% on a one-year bond and 4% on a three-year bond from January 2015, the Treasury has revealed today.
12 December 2014
orangemobilepay
EE mobile and broadband customers will lose the perk of getting 2for1 cinema tickets on Wednesdays from 25 February next year, as the telecoms giant is scrapping the offer.
11 December 2014
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Many pensioners are missing out on a higher retirement income as annuity providers aren't doing enough to encourage customers to check if they can get a better deal elsewhere, the Financial Conduct Authority (FCA) has said today.
11 December 2014
petrol_station
Update: 11 December 2014: Sainsbury's has announced that it has today cut the price of unleaded by 1p/litre across its 298 forecourts.
10 December 2014
trainstation
Hard-pressed rail commuters in England, Wales and Scotland face average price increases of 2.2% from 2 January 2015, it's been revealed today.
5 December 2014
20poundnotes
The majority of workers will pay less in tax from April next year, after Chancellor George Osborne has today announced that the amount people can earn tax free will rise.
3 December 2014
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MoneySavingExpert.com creator Martin Lewis gives his instant reaction on today's Autumn Statement.
3 December 2014
airport_departures
The price of tickets for children under 12 will fall for flights from 1 May next year, after the Government said it would scrap Air Passenger Duty for this group.
3 December 2014