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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

money
Current account customers could switch bank in just five working days after the Chancellor of the Exchequer today called for a review of the switching period.
3 December 2014
petrol_pump
Motorists filling up at Asda, Morrisons, Sainsbury's and Tesco are set to benefit as the supermarkets are cutting petrol and diesel prices by up to 2p/litre.
28 November 2014
power_station
Two power generation firms are to pay penalties totalling £39 million, which includes redress to be paid out to consumers, following their failure to deliver energy saving measures to low-income households.
28 November 2014
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The average annual dual fuel energy bill for the next 12 months is expected to be £1,326, according to Ofgem's latest supply market indicator published today.
27 November 2014
rbs_good_logo
Royal Bank of Scotland (RBS) is to pay fines totalling £56 million following an IT meltdown in 2012 which locked millions of customers out of their accounts.
20 November 2014
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Bills for Virgin Media customers are to increase by an average of 5.9% from 1 February 2015, but those affected can leave penalty free if they aren't happy with their new costs.
19 November 2014
paydayloan
Of the 45,000 customers who received fake lawyer letters from payday lender Wonga, 18,000 have yet to receive compensation offers from the firm.
18 November 2014
phone_angry
Several financial firms have agreed to improve the way they deal with customer complaints and it's hoped others will follow suit, following a review by the Financial Conduct Authority (FCA).
17 November 2014
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Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set to fix the firm's customer services problems, it's been announced today.
14 November 2014
barclaysbranch
Three million Barclays customers will be moved from old savings products to the firm's Everyday Saver in February 2015 as the bank culls off-sale products.
12 November 2014
paydayloan
People taking out payday loans will never have to pay back more than double what they originally borrowed, the Financial Conduct Authority (FCA) has announced today. While MoneySavingExpert.com welcomes this move, it is disappointed that the loan cost cap isn't lower.
11 November 2014
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HSBC has set aside an additional £353 million to pay for payment protection insurance (PPI) mis-selling claims, the bank announced today.
3 November 2014
20poundnotes
The RBS Group is putting aside a further £100 million to cover compensation payouts for customers mis-sold payment protection insurance (PPI), it was announced today.
31 October 2014
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MoneySavingExpert.com is calling on graduates with an Erudio student loan to give us their feedback on the firm's new deferral forms.
31 October 2014
airportdelay
Passengers struggling to claim compensation for flight delays caused by technical faults or for incidents going back further than two years got a big boost today as the Supreme Court blocked two airlines' attempts to wriggle out of paying claims.
31 October 2014