Lloyds Banking Group has admitted to "issues" with how it handles payment protection insurance (PPI) complaints after an investigation alleged staff were told to ignore possible fraud.
A group of MPs has slammed the Office of Fair Trading (OFT) for failing to take tough action against "predatory" lenders who leave vulnerable customers struggling with spiralling debts.
Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.
Payday lenders have been branded as "out of control" by debt advice charity Citizens Advice, after it found cases where money had been lent to people who were aged under 18, had mental health issues, or were drunk when they took out the loan.
