MoneySavingExpert.com homepage
Cutting your costs, fighting your corner
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
Search bar closed.
MSE News

Should you call your bank before going abroad?

creditcardpayment
Helen Knapman
Helen Knapman
News & Investigations Editor
8 July 2014

We're often told to call our credit or debit card providers before setting off on our travels to ensure our plastic isn't stopped abroad. But whether or not you actually need to depends on your provider.

When you use your card to make purchases abroad, it can mean you display an abnormal spending pattern. This may result in your bank not immediately authorising your transaction. (See Cheap Overseas Cards to get the best plastic to use abroad).

So we're often told to let our providers know before we go away to lessen the chance of problems occuring. But while some providers will alter their fraud settings to reduce the chance of your card getting stopped, others won't.

Even if your bank is one of those which recommends you call it first, it doesn't guarantee your card will work first time. It just reduces the chance of a problem.

Should I call my bank before I leave?

If you've told your bank you're going away, it's likely one of the following three things will happen:

  • Nothing will be registered. This doesn't mean all transactions will be blocked. In fact, many banks say that because their fraud detection systems have been improved, you don't need to call before going abroad.

  • It'll put a written note on your account. This will detail where you are and how long for, but it won't actually change the settings. It's just a note on the system for reference.

  • It'll change the account and/or fraud settings. Some banks may change the settings on your account to give transactions a better chance of going through. This may be coupled with a written note.

We asked all the biggest credit and debit card providers what their policies are, so you know whether or not to get in touch before you jet off this summer.

In the table below, we suggest you call your provider if it will alter the settings. But it does nothing, says you don't need to call before going abroad, or just puts a written note on your account, then we suggest you don't.

Should I contact my provider before going away?

Provider

Yes

No

American Express

tick

Barclaycard

tick

Barclays

tick

Capital One

tick

Halifax

tick

HSBC

tick

Lloyds

tick

Nationwide

tick

NatWest/RBS

tick

 

Santander

 

 tick

Tesco

tick

TSB

tick

Can your bank contact you?

The UK Cards Association also recommends that you ensure your card provider has up-to-date contact details for you, including a mobile phone number, just in case any issues arise and it needs to get in touch.

Similarly, it's also a good idea to have your card provider's 24-hour telephone number with you, in case you need to contact it about any problems.

Additional reporting by Liane Lau and David Puddicombe.

MSE Forum

Using cards abroad

Forum image
MSE Email icon 10 December 2024

For all the latest deals, guides and loopholes simply sign up today - it’s spam free!

Martin's car finance update
Are you owed £1,000s?
Top children's savings pay 5.5%
For tots, tweens & teens
Longest NO-FEE 0% debt shift
No cost till 2026
Christmas Lights Calculator
What do they cost to run?
Free £25 with top 0% card
Ends Monday
Shocking shopping mistake
Watch Martin's vid
18 Costco tips
In time for Christmas
Tools and calculators

Clever ways to calculate your finances

Find your odds of getting top cards
Find your odds for getting a cheap loan
Compare broadband, phone & TV deals
Compares thousands of mortgages
Eight calcs to help you work out the cost
We ensure you’re on the cheapest tariff