May
Rent-to-own sector faces price cap as high-cost credit reforms proposed
The financial regulator has announced new proposals designed to protect millions of people who use high-cost credit
31 May 2018
Ofgem alleges competition law breach by 'E' and Economy Energy
Energy regulator Ofgem has alleged that suppliers E (Gas and Electricity) and Economy Energy breached competition law
31 May 2018
New TSB blunder as customers receive apology letters addressed to others
TSB customers are receiving letters addressed to other customers in the latest blunder since the bank's IT meltdown
31 May 2018
Thameslink and Great Northern wipe cancelled trains from departure boards - DON'T let it stop you claiming
A train firm struggling with major disruption after a massive timetable overhaul is making cancelled trains 'disappear'
30 May 2018
Scotland to provide free sanitary items to help end 'period poverty'
Women in Scotland will be able to get free sanitary products after a successful pilot scheme helped those on low incomes
30 May 2018
SSE to hike prices by 6.7% in July
SSE has become the last big six energy firm to announce a price hike, with millions of customers to see bills rise
30 May 2018
Complaints about high-cost credit reach highest-ever level
The number of complaints about high-cost credit has reached its highest level on record, according to new figures
30 May 2018
WhatsApp bug: A fix if you can't see sender's name in iPhone notification
A WhatsApp bug is plaguing iPhone users so many can't see the sender's name on message notifications, but there is a fix
30 May 2018
Passengers unable to access digital railcards - if you're having problems here's what to do
Some rail passengers who have a digital railcard on their phone are unable to access them
30 May 2018
Viagogo STILL breaking advertising rules, as minister tells consumers to 'vote with their feet'
The advertising watchdog has said ticket reseller Viagogo is breaking UK ad rules after missing a deadline
30 May 2018
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EE and BT Mobile customers report network problems
21 May 2019
Hundreds of EE and BT Mobile customers have been reporting problems making and receiving calls this morning -
Got a Huawei phone? Your rights as Google prepares to restrict its use of Android
21 May 2019
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights -
Booking a holiday with Thomas Cook, Tui etc? How to make sure you're protected
21 May 2019
Thomas Cook has been telling worried customers that their flights and holidays are safe after it announced a £1.4 billion loss - if you're booking with Thomas Cook, here are some simple steps to boost your protection -
Record numbers switched electricity supplier last month
20 May 2019
A record 668,000 customers switched their electricity supplier last month, new figures reveal -
More banks to let you freeze your card – check if you can
17 May 2019
Nationwide is set to let you freeze your card if you temporarily lose it, joining a dozen major banks which already offer the feature - check here if your bank offers it
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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