Sainsbury's Bank customers are reporting wait times of several hours to get through to its call centre - as a delay to customers' credit card statements being sent out has led to its customer service team being inundated with callers.
Forty per cent of mortgage products are now fee-free, according to data released this week – but simply taking a no-fee mortgage rather than considering the overall cost could leave you overpaying by £100s a year.
Banks may be told to introduce a single interest rate for all savers who've had their accounts for more than 12 months - meaning long-term savers could be given better rates, but shorter-term customers may lose out.
Increasing numbers of current-account holders are switching banks, with almost one million switches taking place in the last 12 months according to the latest figures - here's how your bank fared and how to bag up to £185 in vouchers for switching.
The Competition and Markets Authority has said heat networks must be regulated following a seven month study into whether customers are getting the right level of protection.