MSE News

Consumer affairs

Mis-sold CPP card protection customers back redress scheme

A CPP redress scheme gets the green light from customers - it now just needs to be approved by the High Court

9 January 2014

Npower to pay £3.5m for mis-selling - are you affected?

Npower is to pay £3.5m to vulnerable customers after its sales staff mis-sold energy contracts between 2009 and 2012

20 December 2013

Lloyds fined record £28m for mis-selling – are you affected?

Lloyds has been fined £28m by the FCA for sales incentive schemes, which pressured staff to sell

11 December 2013

Had your CPP card protection mis-selling letter? Don't forget to vote 'yes'

Up to seven million people were mis-sold card and identity protection products from insurer CPP

12 November 2013

Vote 'yes' for CPP redress

A refund scheme for people who were mis-sold card protection insurance will only go ahead if enough vote for it

27 August 2013

Can Barclays persuade Martin its staff don't sell anymore?

Did two Barclays top bods convince Martin Lewis the 'go-to' bank really has consumers at its front and centre?

19 August 2013

Barclays' PPI mis-selling bill nears £4 billion

Barclays reveals it's setting aside more cash to cover its PPI mis-selling

30 July 2013

Mis-sold Swinton insurance? Claim now, after firm fined £7.3m

Swinton will refund thousands of customers after it was fined for mis-selling monthly add-on insurance policies

16 July 2013

Claims management firms face new clampdown

Claims management companies will have to agree all customer contracts in writing before taking a fee under new rules

8 April 2013

Lloyds' PPI mis-selling bill climbs to £6.8 billion

The banking giant's PPI mis-selling costs rose by £1.5 billion in the last three months of 2012

1 March 2013

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