Consumer affairs

If you're an E.on customer, you could be due a share of a £20 million payout after the energy giant was found guilty of mis-selling on a massive scale by regulator Ofgem.

About seven million people who were mis-sold CPP card insurance are set to receive payouts after a redress deal was given the green light.

Npower will pay £3.5 million to vulnerable customers after regulator Ofgem found it had mis-sold energy contracts to customers on doorsteps and by phone.

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

See our guide for full details on how to reclaim.

A refund scheme for up to seven million people who were mis-sold card and identity protection products from insurer CPP has been announced. But it will only go ahead if enough victims vote for it, so we're urging you to say 'yes'.

When MoneySavingExpert.com creator Martin Lewis was invited to one of Barclays' flagship branches in west London, he was under no illusion the bank would be on its best behaviour. But did two of its top bosses convince him it really has consumers at the front of its mind?

Banking giant Barclays has set aside another £1.35 billion to cover payment protection insurance mis-selling, taking its total PPI bill to £4 billion.

Insurance firm Swinton says it will refund thousands of customers after it was fined £7.38 million for mis-selling monthly add-on insurance policies by the Financial Conduct Authority (FCA).

Claims management companies will have to agree all customer contracts in writing before taking a fee under new rules revealed today.