MoneySavingExpert News Consumer rights Warning – free skincare trials may be subscription trapBeware of unwittingly agreeing to pricey subscriptions when signing up for 'free' product trials online. 2 February 2012 OFT issues new protection against dodgy loan brokersBorrowers are to be better protected from dodgy credit brokers, as the Office of Fair Trading (OFT) has today published new guidance setting out standards it expects. 24 November 2011 EU consumer protection laws move closerNew EU rules that aim to provide more protection for shoppers, particularly when buying online, have moved a step closer. 25 October 2011 Travelodge refunds double-charged customersBudget hotel chain Travelodge has admitted it double-charged thousands of customers during a £10 sale last month, but has promised refunds.25 July 2011 The great Christmas parcel backlog: your rightsMillions of Christmas gifts are stacking up in warehouses and might not be delivered in time for the big day.17 December 2010 Fans told to Take That on concert refundsThousands of music fans have been left out of pocket after Take That moved the date of a sell-out concert at Wembley Stadium.16 December 2010 First6789 Suggest a story Got a money-related news story that affects you? Email us