The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
Just 6% of consumers whose complaint is rejected by their bank or financial provider take their case to the free Ombudsman service, despite them having a high chance of victory via that route.
Mortgage lenders, the regulator and Government have all come under fire from MPs due to the shoddy way those struggling to pay their homeloans are treated.