Mobiles

EE says it's now fixed a problem which left many customers unable to use their mobiles last night and early this morning. But we're still hearing reports people are unable to make phone calls, send texts or use the internet.

Mobile provider Three is making calls to 0800, 0808 and 0500 numbers free, while it's also cutting the cost of dialling all other 08 numbers. But customers will have to take out a new contract to take advantage.

Facebook and Tumblr users who mistakenly signed up to a paid-for subscription service believing they were finding out who had viewed their profile could be due refunds after the regulator fined the firm responsible £45,000.

O2's eight million pay-monthly customers will be hit by a price rise of 2.7% from March – and if you're one of them, there's little you can do to leave your contract penalty-free as the firm has sneaked around new Ofcom rules.

If you're calling customer service helplines to complain, you soon won't be faced with costly premium rate numbers under a Government crackdown.

Mobile phone users are to be protected from "shock bills" if their handsets are stolen, with a new cap on the maximum cost of calls they will be expected to pay for.

Some T-Mobile customers are in line for refunds after winning a campaign over incorrect price rises which were applied earlier this year.

Energy, mobile phone, credit card and current account providers may be forced to give customers the information they hold on them in future, so consumers can use the details to make better decisions about cutting costs and managing money.