The major credit card providers say they will show mercy to borrowers who make late payments because the postal strike has delayed their bill's arrival.
The Treasury Select Committee has launched an inquiry into the fact lenders encourage the public to needlessly apply for credit that could make future borrowing harder and more expensive.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
15 September 2009
Suggest a story
Got a money-related news story that affects you? Email us