OFCOM

The price consumers pay to call 08, 09 and 118 numbers is to be made clearer, which Ofcom says could in turn drive call costs down.

Tougher action is needed to stop people being plagued by firms pushing them to make payment protection insurance (PPI) and personal injury claims, consumer campaigners said today.

Tesco Mobile users will never face mid-contract price hikes, which phone network customers often fall victim to, the supermarket giant has pledged.

Some BT customers have been told they could have 'super-fast' broadband, only to find their promised service consistently delayed by months.

The growing problem of nuisance calls is going to be tackled by Ofcom, the telecoms regulator has announced today.

Consumers are to be protected against landline, broadband and mobile firms that raise prices mid-way through their contract term.

Mobile giant Three must withdraw a "misleading" leaflet, which failed to include information stating that pay monthly mobile contracts could rise mid-term, the Advertising Standards Authority (ASA) ruled this week.

Orange and TalkTalk have been shamed as the most complained-about telecoms providers.

O2's seven million pay monthly mobile phone customers will be hit by price hikes from next year, the provider announced today.

Consumers who received recorded phone messages from Npower could get compensation after the regulator found the energy giant guilty of breaching rules.