PPI

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

Rogue PPI reclaim firms will face fines in future, under Government plans to toughen up the way it regulates claims management companies.

HSBC is the latest bank to set aside extra cash to compensate victims of the payment protection insurance (PPI) mis-selling scandal, it's been announced today.

Royal Bank of Scotland (RBS) has now set aside £2.6 billion to pay for its part in payment protection insurance (PPI) mis-selling, according to the group's latest financial results.

Lloyds Banking Group's bill for its part in the payment protection insurance (PPI) mis-selling scandal has soared to more than £8 billion, according to its latest financial results.

Victims of payment protection insurance (PPI) mis-selling reclaimed £446 million in August this year, bringing the total redress paid out since January 2011 to £12 billion.

"Serious problems" with the way some firms handle complaints about mis-sold payment protection insurance have been uncovered by the Financial Conduct Authority.

Lloyds TSB and Bank of Scotland are the worst banks for wrongly dismissing customer complaints, new figures from the Financial Ombudsman Service show.

A man was so incensed by PPI cold callers interrupting him that turned the tables by charging them to call him.

Over 30 million people have received unwanted messages about claiming for mis-sold payment protection insurance (PPI), figures from a Citizens Advice survey suggest.