Ulster Bank

Royal Bank of Scotland (RBS) is to pay fines totalling £56 million following an IT meltdown in 2012 which locked millions of customers out of their accounts.

Ulster Bank has been fined almost £2.75 million (€3.5 million) over an IT failure that prevented thousands of customers from using their accounts for more than a month in 2012.

The RBS Group is putting aside a further £100 million to cover compensation payouts for customers mis-sold payment protection insurance (PPI), it was announced today.

Halifax was the big winner from the first three full months of the seven-day current account switching regime, according to new figures released today.

If you accidentally send a payment to the wrong bank account, you'll get more help in getting the money back from next month, under a new code of practice.

The UK's major banks and building societies will be investigated by the Financial Conduct Authority (FCA), following a number of high profile IT failures, it's been announced.

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

RBS group customers hit by this week's IT glitch are reporting being offered compensation for the outage. If you've been affected, complain to the bank now.