Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Graduates are likely to see a fall in the amount of interest they pay on their student loans from September.

12 May 2014

Erudio Student Loans has admitted over 500 people have mistakenly had money taken from their accounts – not the 50 it formerly said. All those affected have been refunded, but if you've had money taken and haven't had it back, let us know.

9 May 2014

Millions of Vodafone pay-monthly mobile customers will have their prices frozen, as the firm has promised not to hike line rental costs mid-contract.

9 May 2014

British Gas customers could escape energy price hikes this year, as the firm says it doesn't expect to change prices during 2014.

8 May 2014

Mobile phone firm Ovivo has gone into liquidation following its sudden closure in March, which left many users out of pocket. But customers may not get their money back.

6 May 2014

Anyone looking to get a mortgage will have to have their finances scrutinised more closely from tomorrow under new rules , meaning some may find it harder to get a mortgage.

25 April 2014

15 April 2014

Millions of EE pay-monthly mobile customers will be hit by a 2.7% price rise from 28 May – but if you're one of them, there's little you can do to leave your contract penalty-free.

9 April 2014

7 April 2014

Prepaid energy customers will have more choice over getting a fixed gas and electricity tariff, as EDF has today announced it'll become the second of the big six energy suppliers to offer one.

4 April 2014

The financial regulator is to scrutinise whether competition in the UK's £150bn credit card market is working well for borrowers, in particular those in financial difficulty.

3 April 2014

If Barclays, Lloyds or RBS/NatWest have offered you payment protection insurance (PPI) redress on a loan since 2012, you may be owed £100s more.

1 April 2014

If you're aged over 74, you could be entitled to backdated cash from the Government to help cover the cost of energy bills. But you need to be quick, as you'll need to post your claim form by Saturday at the very latest.

27 March 2014

Big six energy supplier Scottish and Southern Energy (SSE) is to freeze household gas and electricity prices until at least January 2016.

26 March 2014

The Government has rebuffed MoneySavingExpert.com's calls to ban payday loan adverts from children's TV.

24 March 2014

EE says it's now fixed a problem which left many customers unable to use their mobiles last night and early this morning. But we're still hearing reports people are unable to make phone calls, send texts or use the internet.

20 March 2014