Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

Prepaid energy customers will have more choice over getting a fixed gas and electricity tariff, as EDF has today announced it'll become the second of the big six energy suppliers to offer one.

4 April 2014

The financial regulator is to scrutinise whether competition in the UK's £150bn credit card market is working well for borrowers, in particular those in financial difficulty.

3 April 2014

If Barclays, Lloyds or RBS/NatWest have offered you payment protection insurance (PPI) redress on a loan since 2012, you may be owed £100s more.

1 April 2014

If you're aged over 74, you could be entitled to backdated cash from the Government to help cover the cost of energy bills. But you need to be quick, as you'll need to post your claim form by Saturday at the very latest.

27 March 2014

Big six energy supplier Scottish and Southern Energy (SSE) is to freeze household gas and electricity prices until at least January 2016.

26 March 2014

The Government has rebuffed MoneySavingExpert.com's calls to ban payday loan adverts from children's TV.

24 March 2014

EE says it's now fixed a problem which left many customers unable to use their mobiles last night and early this morning. But we're still hearing reports people are unable to make phone calls, send texts or use the internet.

20 March 2014

National insurance is to be simplified for people who are self-employed, Chancellor George Osborne announced in today's Budget.

19 March 2014

19 March 2014

Mobile provider Three is making calls to 0800, 0808 and 0500 numbers free, while it's also cutting the cost of dialling all other 08 numbers. But customers will have to take out a new contract to take advantage.

18 March 2014

NatWest and RBS have axed their credit cards with introductory 0% rates, replacing them with a new deal which charges 6.9% representative APR on transferred balances and spending. But you can get other cards which charge less.

17 March 2014

Major banks have pledged to provide current account data in a standardised format. The Government hopes it will encourage comparison sites that could help consumers check if they're getting the best deal.

17 March 2014

Over four million TalkTalk home phone, broadband and TV customers will be hit with price hikes from 1 May. But customers unhappy about the rise can leave their contract penalty-free.

17 March 2014

700,000 Barclaycard customers with a cashback credit card will be moved to a new deal in May – but it may leave some, particularly those who used to have Egg cards – worse off.

14 March 2014

Plans to give consumers greater access to ways of solving disputes with companies over goods and services have been outlined by the Government.

12 March 2014

12 March 2014