Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

More than two million working families could receive support for childcare costs under a new scheme announced by the Government today, but will you be better or worse off? MoneySavingExpert.com analyses what it means.

19 March 2013

Bank of Cyprus's UK customers won't have their accounts raided, the bank insists, following a bailout agreement which could mean Cypriot savers have their deposits taxed.

18 March 2013

Npower has today become the latest provider to only offer tariffs charging a single rate, but customers who use very little energy could end up paying more.

15 March 2013

First Direct has widened the availability of its highly-rated current account to include those on lower incomes.

12 March 2013

Tesco grocery customers will automatically get the price difference if their shop would have been cheaper at Asda, Morrisons or Sainsbury's. But how does it compare against rival schemes?

11 March 2013

Nearly a million gym members will have improved rights to cancel their contracts, after three major firms were forcefully persuaded to clean up their act by the regulator.

8 March 2013

£439 million was paid out to victims of payment protection insurance (PPI) mis-selling in January, the Financial Services Authority (FSA) has revealed.

8 March 2013

Holidaymakers needing medical treatment in crisis-hit Spain and Greece should beware of having their European Health Insurance Card (EHIC) unlawfully refused.

5 March 2013

5 March 2013

13,500 customers with a Bank of Ireland base rate tracker mortgage should brace themselves as rates will soar from 1 May, even though the base rate hasn't changed for four years. If hit, you can escape penalty-free.

28 February 2013

MoneySavingExpert.com is declaring war on mobile and tablet games that tempt kids to splash out huge sums of their parents' cash. Today, we expose the My Little Pony mobile and tablet game, which encourages kids to spend £70 on 'virtual gems', yet its makers call it "great value".

28 February 2013

The number of calls from people with payday loan problems to the National Debtline charity increased by 94% last year, new figures show.

27 February 2013

Nationwide customers should watch out for spam messages, after email addresses were revealed in a monthly newsletter sent by the building society to some of its members.

25 February 2013

Unscrupulous credit firms can now have their licences taken away immediately under new powers given to the Office of Fair Trading (OFT).

22 February 2013

The majority of motorists who challenge parking tickets issued by private firms are winning their cases under a new appeals service.

21 February 2013

Paying water bills on time could help you get a credit card, loan or mortgage, but missing payments may have a disastrous effect.

18 February 2013