Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

Banks are still pressurising staff into pushing products which may be unsuitable, despite major mis-selling scandals, Which? claimed today.

7 December 2012

Consumers who received recorded phone messages from Npower could get compensation after the regulator found the energy giant guilty of breaching rules.

6 December 2012

Motorists will get some respite from rising fuel prices, after the Chancellor cancelled January's fuel duty increase.

5 December 2012

Savers can put a little more money into cash Isas from next April, Chancellor George Osborne said today.

5 December 2012

The new financial services regulator will have powers to cap the cost of payday loans, but not until 2014, the Government has confirmed.

5 December 2012

Frustrated flyers are now getting hundreds of pounds in compensation for delays, just weeks after the floodgates opened for claims from airlines.

4 December 2012

Eight of the UK's biggest supermarket chains have agreed to fairer pricing policies, including not inflating prices to make a later discount look attractive. However, Asda is stalling.

30 November 2012

A cap should be placed on the amount of interest credit card users in debt should have to pay, an MP has argued in the House of Commons.

28 November 2012

Lloyds Banking Group is writing to millions of customers this week to explain how their banking arrangements will change as it prepares to sell over 600 branches to the Co-op.

28 November 2012

Most people aged 60 or over can get help towards their energy costs, which can be a vital lifeline for many as winter draws nearer and heating costs rise.

27 November 2012

Nationwide has launched a current account paying interest, but it can be beaten by a host of other deals.

27 November 2012

Consumers could have better protection from rogue payday loan firms, if a revised code of practice which comes into force today actually works.

26 November 2012

Millions are being walloped by energy price hikes this winter, but it's not just the big headline-making firms upping bills. Hundreds of thousands of households are also being hit by smaller companies increasing costs as well.

23 November 2012

Controversial payday loan firm Wonga has written to customers implying taking out one of its loans can "do wonders" for your credit rating.

22 November 2012

MPs who broke a pledge not to raise tuition fees shouldn't stand for re-election, according to a poll of parents published today.

21 November 2012

Energy Secretary Ed Davey will flesh out proposals today to ensure all households are on the cheapest gas and electricity tariffs available.

20 November 2012