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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

houses_row
Competition to attract mortgage customers has stepped up, as HSBC today launches a five-year fixed-rate deal with a record low rate amid a time of rising rates and economic uncertainty.
13 July 2012
passport
Holidaymakers heading abroad after the summer, or those who won't need their passport for a few months, should consider waiting till September if they need to renew it as the fee will drop.
13 July 2012
beach_sunset
Many holidaymakers will soon be jetting off for the summer, but before you go it's sometimes worth contacting your bank or credit card provider to let them know.
13 July 2012
gerrard_rooney
Sky TV and phone customers will be hit by price rises from the autumn.
12 July 2012
20poundnotes
The Government wants banks and credit unions to create new current accounts to help benefit claimants better manage their money when its universal credit comes into force next year.
10 July 2012
ryanair1
Hundreds of thousands of passengers flying from Spain with Ryanair and BMI Baby who've already booked their flight will have more cash automatically debited from their card to pay for a rise in Spanish airport tax.
10 July 2012
pound_coins
Dodgy claim firms are making more than three times as many bogus mis-sold payment protection insurance (PPI) claims to building societies, the societies' trade body says.
9 July 2012
graduates
Welsh students who received a maintenance loan over the past two academic years can get up to £1,500 of debt wiped off with just one small payment.
6 July 2012
ryanair1
Ryanair and BMI Baby will ask hundreds of thousands of passengers booked to fly from Spanish airports for more cash if they want to travel, even if they've already paid for their trip.
6 July 2012
10pound_notes
Payment protection insurance (PPI) is, once again, the most complained-about product so far this financial year, the latest Financial Ombudsman Service figures reveal.
4 July 2012
phone_upset
Telecoms provider Primus Saver is increasing phone and broadband monthly costs for 45,000 customers this August.
29 June 2012
dog
Lloyds Banking Group (LBG) has performed a massive U-turn and will now reinstate pet insurance for thousands of customers, after originally axing cover.
29 June 2012
petrol_filling2
Asda, Morrisons, Sainsbury's and Tesco will all cut up to 2p per litre off both petrol and diesel prices tomorrow.
25 June 2012
20poundnotes
Banking giants have agreed to make it easier for consumers to find out how to reclaim mis-sold payment protection insurance (PPI), following an investigation by MoneySavingExpert.com and Which?.
23 June 2012
dv075050a
Lenders paid out £570.5 million compensation in April to victims of payment protection insurance (PPI) mis-selling, the Financial Services Authority (FSA) announced today.
22 June 2012
cardsinwallet2
Former Sony credit card customers are being urged to use leftover loyalty points before they expire at the end of the month.
5 June 2012