Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Asda has today launched an energy switching comparison service, which gives a £20 giftcard to spend at the store if you switch to a new gas and electricity provider.

31 May 2012

Millions of phone users are wasting money on tariffs with more minutes than they need, according to research.

31 May 2012

The average household energy bill will become unaffordable if pricing trends continue, leaving the vulnerable forced to turn off their heating, research from comparison site uSwitch.com reveals.

30 May 2012

Tesco is launching a new delivery service tomorrow, which it claims saves customers on their online grocery shopping.

29 May 2012

Consumers may be overpaying for dental care because some dentists with both NHS and private arms push patients down the more expensive private route.

29 May 2012

Banks will be made to display clearer information online and in branches on how much compensation savers could claim if their provider went bust. However, the new rules stop short of forcing banks to include the information on statements.

28 May 2012

Holidaymakers looking for the best travel cash rates could be short-changed depending on where they live, research from lobby group Which? reveals today.

25 May 2012

Vulnerable borrowers could be better protected against payday loan companies, after lenders agreed to improve their codes of practice under Government pressure.

24 May 2012

Barclaycard Freedom customers have two months to use up their points, after the credit card giant announced plans to replace its loyalty scheme with two new programmes.

23 May 2012

Students heading home for the summer holidays could claim back nearly £40 for the unused months on their television licence.

22 May 2012

Compensation for passengers who reach their final destination more than three hours late has moved a step closer.

21 May 2012

Charities, religious groups and political parties are among the worst offenders of organisations that ignore 'no cold callers' signs, a MoneySavingExpert.com poll has found.

18 May 2012

Ofcom has told internet service providers (ISPs) to be more upfront about broadband speeds, after an investigation found many fail to follow its code of practice.

16 May 2012

Lloyds Banking Group (LBG) has caved in to huge public and media pressure by announcing it will offer new policies to its pet insurance customers whose animals have a medical condition, after the bank originally axed cover.

15 May 2012

Energy giant Eon has today promised to freeze gas and electricity prices for all of its domestic customers between now and the end of the year.

14 May 2012

Using the mobile internet in another European Union country will become cheaper from July, after the European Commission announced new price caps on the amounts providers can charge.

11 May 2012