Archna | Edited by Steve N
Updated 5 Jul 2016
It's a national outrage that many older people with lower incomes and the greatest need for warm homes pay the most for their energy.
Many silver surfers look after themselves, but if you've a gran, gramps, uncle or aunt who isn't so web-savvy – or even if you're just friends with an old chap over the road – why not give them a hand? Here's how...
In this guide...
Switching is no biggie – help them compare
Fear of change is often a big inhibitor to switching. Yet even those worried about switching can still often cut bills just by changing tariffs with their existing firm.
If the cheapest tariff for your gran is with another firm, then remember it's still the same gas, the same electricity, the same pipes and the same safety. The only real change is the price, and who you call.
For the most accurate comparison, you should have their bills in front of you, so you've got exact usage figures. But it can be done without them, based on estimates of house size.
Everyone's cheapest depends on their usage and postcode. Our Cheap Energy Club uses (we hope) plain English to help find your cheapest deal and guide you through the switching process, and gives £30 dual fuel cashback if it can switch you.
Our Top Pick Fixes Comparison will run through your bespoke top deals and after that it monitors the tariff to check it's still cheap and tells you once it isn't.
You can also add a second email address to accounts so you could help your gran set up an account, then get her alerts sent to you too. Do it at registration, or on the account details page if she's already a member.
We've been swamped with positive feedback, such as:
Consider myself money-savvy, but just done your energy supplier swap and saved £548 a year.
I've just saved £745. Thank you!
Try it, and let us know what you think at firstname.lastname@example.org.
Right now some of the cheapest energy deals are fixed tariffs, which lock in the rate you pay for a set time.
The big six announced gas price cuts to standard variable tariffs recently, but choosing a fixed-rate tariff will protect you against any future rises as the rate per unit of energy you pay won't change during the fixed term. However if you do go for a long fix, make sure it has no exit penalties, so if politicians do deliver their holy grail of lower bills, you can escape.
If online's a no-go, there are some comparison sites which let you switch over the phone:
If you go through MoneySupermarket* you can switch online or on the phone and you'll also get £30 cashback for a dual fuel switch – if you're doing it by phone, call 0800 177 7861 and mention MSE. The cash will be sent by post, so no web access is needed.
Some energy tariffs are labelled 'online tariffs' but you may be able to access them offline. If your gran is offline, check when you do the comparison if you can get bills posted and give meter readings over the phone.
If it really is an online tariff, most suppliers require an email address to create an account. However, if your gran doesn't have an email account, you could always set up a free Gmail, Hotmail or Yahoo! account for her.
They can either access bills themselves with your help, or you can monitor and print it out for them. You may need to do this for every quarterly bill, so if they absolutely can't go online consider this commitment.
To help further, you can also add a secondary email address. This means you can help your gran set up an account and add your email address to it so you'll also get her alerts, and can check them and let her know when it's time to switch.
The table below shows a selection of tariffs which can be applied for and managed offline which can be found in our Top Picks section of Cheap Energy Club. However with some, such as Ovo, you'll be charged extra for paper bills, so always add this to your overall cost when deciding which tariff to go for.
The tariffs below you can sign up to over the phone, and they include free account notifications by post and a phone meter reading service.
|Tariff name||Fixed until||Free paper billing?|
|Flow Energy – Connect||30 Sept 2017||Yes|
|Ovo Energy – Better Energy*||12 mths||No – £5/qtr extra (1)|
|EDF – Blue+ Price Freeeeze July 2018||31 July 2018||Yes|
|Ovo Energy – Smart PAYG*||Variable||No – £5/qtr extra (1)|
|Correct at July 2016. (1) You pay extra for paper bills, but it's a cheap deal with good service so we've included it.|
If they do nothing else, get your gran to set up a monthly direct debit – they could save £75/year (see the Energy Direct Debits guide).
For maximum savings, combine it with:
Switching to the cheapest tariff and saving £100s. If you're one of the 70% of people on a standard variable tariff, savings of £320/year are possible if you opt for a cheap deal.
Always give meter readings. Give your supplier regular meter readings and it'll always give you a more accurate bill. If you don't, you may find you're paying for high estimates. Virtually all suppliers allow you to do this over the phone.
A Priority Services Register is a record that energy suppliers keep of their vulnerable and elderly customers. To get put on the register, they'll need to contact their supplier. It'll run through its criteria and put them on it over the phone, or it'll send them an application form to fill out and send back.
Being on it gives access to some free services, which can include a quarterly meter reading service, advance notice of power cuts, an annual gas safety check or even moving a prepay meter if it's in an awkward place. Their supplier will be able to talk through the services available to them.
Each supplier keeps its own record, so if they change provider, they'll need to sign up to the new supplier's register to get access to its freebies. This can be done over the phone when switching.