Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.
The Duchess of Cornwall has praised credit unions after one London-based co-operative announced it will keep offering "affordable" payday loans following a pilot scheme.
The Office of Fair Trading (OFT) has confirmed it won't be recommending the Competition Commission investigate the current account market — but warned providers they'll face a probe if they don't get their house in order.
Parents may be able to move cash from a Child Trust Fund (CTF) into a junior Isa (JISA) in future, as the Government has launched a consultation on the issue.
Concerns over the future of the Co-operative Bank have been raised today, but savers remain protected up to the £85,000 compensation limit, whatever happens to the firm.
Just over one million Cheshire, Derbyshire and Dunfermline customers are to be moved to Nationwide, after the building society announced plans to scrap the three brands.
3 May 2013
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