Banking

Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.

The Office of Fair Trading (OFT) has confirmed it won't be recommending the Competition Commission investigate the current account market — but warned providers they'll face a probe if they don't get their house in order.

The Duchess of Cornwall has praised credit unions after one London-based co-operative announced it will keep offering "affordable" payday loans following a pilot scheme.

Parents may be able to move cash from a Child Trust Fund (CTF) into a junior Isa (JISA) in future, as the Government has launched a consultation on the issue.

The Post Office is now offering day-to-day banking services after launching three new current accounts today.

Concerns over the future of the Co-operative Bank have been raised today, but savers remain protected up to the £85,000 compensation limit, whatever happens to the firm.

Proposals to give more people access to bank accounts have been announced by the European Commission.

Just over one million Cheshire, Derbyshire and Dunfermline customers are to be moved to Nationwide, after the building society announced plans to scrap the three brands.

A retired headteacher makes hundreds of pounds each year by switching his savings between four accounts and using cashback credit cards.

One in five Britons have deliberately skipped a loan repayment in recent years because they cannot afford it, a study suggested today.