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Citizens Advice

ovo_app
Small energy supplier Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes.
31 March 2015
jo_swinson
Consumers rights are changing from 1 October when the new Consumer Rights Act, which has been given Royal Assent by the Queen today, comes into force.
26 March 2015
complaining_man
EDF Energy is to pay £3m to charity helping 'vulnerable customers' after regulator Ofgem found it breached complaint handling rules in 2011.
22 August 2014
gasstove
Scottish Power has agreed to pay £750,000 to charity as well as a £1 fine to Ofgem after the energy regulator found faults in the way it calculated customers' prices.
20 May 2014
paydayloan
Payday loan adverts from Wonga, Pounds to Pocket and Peachy.co.uk have been reported to the advertising watchdog by Citizens Advice.
4 March 2014
traffic_cars
Google has removed ads linking to unofficial London congestion charge sites after it was found 1,000 motorists have unnecessarily paid around £8 extra per day to drive into the centre of the capital.
26 February 2014
onlineshopping
Dieters should avoid signing up to slimming aid trials from website Raspberry Ketone Fresh, after hundreds of customers reported having unexpected payments of over £150 taken from their accounts.
4 February 2014
onlineshopping
Update: 18 February 2014: We tried to contact HotCrazyDeal on numerous occasions in January, but received no response. It eventually sent us a statement on Monday 17 February, which we have added below.
28 January 2014
paydayloan
Credit brokers are preying on cash-strapped borrowers by posing as payday lenders and charging unexpected fees for organising loans, according to evidence compiled by Citizens Advice.
20 January 2014

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